Your Guide to Communicating with Guan Ho Leong Optical
Having trouble reaching us by phone? Wondering why we are unavailable? This guide explains our unavailability reasons and provides alternative contact methods. If you cannot reach us by phone, this guide offers alternative ways to connect with us and answers FAQs to streamline your experience.
What should I do if I cannot reach you by phone?
- During Business Hours: Please send us a message on WhatsApp at +60168638007 for a swift response.
- After Business Hours: For urgent matters, reach out to us on Messenger (GHLG1932).
Why might there be a delay in answering phone calls?
- Personalised Customer Service Focus: As we have a select team of dedicated staff, our focus is on providing personalised service to customers in the shop, which may lead to delays in responding to calls.
- Public Holiday: If it is a public holiday, our shop may be closed, leading to delays in responding to calls or messages. We strive to respond promptly once business resumes.
- Special Occasion: During special occasions such as company events or celebrations, our team may be engaged in activities that could cause a delay in communication. We appreciate your understanding during such times.
- Outside of Business Hours: If you are trying to reach us outside of our regular business hours, there may be a delay in response. For urgent matters, please refer to the alternative contact methods provided by our online communication guide.
- Wrongly Dialled Contact Number: If you find you cannot reach us, please double-check the contact number you are dialling to ensure accuracy. Using the correct contact information will help us assist you promptly.
Is there an alternative way to contact you?
- Yes, messaging us on WhatsApp or Messenger ensures your inquiries are recorded and addressed in a timely manner.
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